Stupid foresights - lousy customer care

There are some moments in time you feel: I actually experienced this while it happened.

I am not talking about the installation of the new pope. I am talking about the recent stupid comments from the Verizon CEO.

I have always wondered whether comments from the past such as: "There will only be a need for three computers in the world" are real. They are somehow too good to be true. But after SF Chronicle's interview with Ivan Seidenberg I see no reason to doubt.

For instance the telco chief comments on Wimax (or specifically that SF are planning to build a municipal network for everybody to hook up on, just like in West Hollywood) saying: "That could be one of the dumbest ideas I've ever heard. It sounds like a good thing, but the trouble is someone will have to design it, someone will have to upgrade it, someone will have to maintain it and someone will have to run it."

That's the sound of a man who doesn't want anybody to disturb him with new business.

Or even better. His opinion on customer demands:

"Why in the world would you think your (cell) phone would work in your house?" he asked. "The customer has come to expect so much. They want it to work in the elevator, they want it to work in the basement."

I agree with The Community Guy. Don't let those CEOs out of the building. If it wasn't for the need of making a phone call that is.