The modem sequel

I am sorry to bother you with my broadband trouble. But I have to.

I received my new broadband modem last week. A week after I broke my previous one. This time I read the instructions at least three times. I've never been more cautious.

Guess what. It didn't work. I spent two hours on a sunny Sunday on the phone with my carrier Bredbandsbolaget only to get the message: our technical staff will call you. And I who thought I was talking to them already!?

Why do I have to talk to a computer engineer to install my new broadband? And why can't my mobile carrier staff help me connect my 3G phone to my computer? 

So many questions, not a single answer. On the other hand. Those questions are the answers on these two questions:

Why are still so few people using extended broadband services?
Why are still so few people using 3G services?

Can somebody please hand over "Crossing the chasm" to those guys!